Warranty, Returns & Exchanges 

All GAIA custom products carry a 90 day warranty against manufacturer defects. If you suspect a defect in your product, please contact GAIA directly at Info@GAIAcustom.com.

GAIA will attempt to assess the nature of the problem and may request product photos or that the products be returned to us. Depending on the pervasiveness and severity of the manufacturers defect GAIA will recommend some reasonable resolution options to you that may include retroactive or future discounts or a remake of the entire order at no (or only partial cost) to you.

 

GAIA does not warranty against damage through rough use or damage resulting from non-compliance to recommended product care guidelines. You can find our care guidelines at the bottom of this page.

 

Returns & exchanges

At GAIA we make 100% customized gear to your specification therefore we do not provide returns or exchanges. However if a problem, omission or miss-communication happens please contact us at customerservice@GAIAcustom.com to discuss. Most problems that occur during custom production are minor in nature, meaning that they do not impact the overall appearance or function of the garment. In most cases, we will request your understanding and offer you a coupon or retroactive discount that more than compensates you for the error. If the problem is of pervasive we may request that you return the goods with a discount and a full remake of your order​

 

Your satisfaction is very important to us and we will take all reasonable actions to provide solutions that are equal to or exceed the value of any problem that may have occurred. We appreciate your patience and understanding that short run, customer direct manufacturing is a complicated process and on occasion results may not exactly equal the customers visualization of the end product. We do however guarantee quality and reasonable customer satisfaction.

 

Order cancellation

All GAIA orders are 100% customized gear made to your specifications. Please be aware that after we submit your order to production you cannot alter your order in any way, or cancel your order. Please refer to our Timing & Production guide for further details.
 

Product care guidelines

All GAIA custom apparel should be washed inside out, in cold water, with like coloured items and then hung to dry. Garments should be removed from the washing machine as soon as possible after completion of the washing cycle. This will preserve the technical features, colour and print clarity and protect your other clothing items from potential running of colours and ink. Do not use fabric softeners as it will impact the breathability of the fabric.

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